The 16th to 36th annual reports are available in full. The 15th annual report is available, but the table of contents is an Adobe Flash document. The 14th annual report is available in English and Traditional Chinese, except for the annexes, statistics and snapshots. The webpage summaries for the 8th to 13th annual reports are available in at least one language, but most images were not archived.
The table below only links to documents available in the Wayback Machine. Separately, Digital Repository@HKUL has full scans in at least one language of the 1st, 2nd, 6th to 10th, and 12th to 17th annual reports.
Letter to The Chief Executive of the HKSAR, Report and Financial Statements, History In Brief, The Ombudsman’s Review, Chapter 1: Administration, Chapter 2: Authority and Restrictions, Chapter 3: Direct Investigation, Chapter 4: Complaint Handling, Chapter 5: Caseload and Challenges, Chapter 6: Fruits of Investigation, Chapter 7: Public Education and External Relations, Annex 1: Organisation Chart, Annex 2: Glossary of Terms, Annex 3: Flow Chart on Handling of a Complaint, Annex 4: Achievement of Performance Pledges, Annex 5: Guidelines for Initiating Direct Investigations, Annex 6: List of Direct Investigations Completed, Annex 7: Summaries of Direct Investigations, Annex 8: Summary of Direct Investigation Assessment, Annex 9: Summaries of Selected Potential Complaint Cases, Annex 10: Summaries of Selected Cases Concluded by Alternative Dispute Resolution, Annex 11: Index of Investigated Cases, Annex 12: Summaries of Selected Investigated Cases, Annex 13: Panel of Professional Advisers, Annex 14: Visits to the Office of The Ombudsman, Annex 15: Conferences and Duty Visits, Table 1: Caseload, Table 2: Enquiries/Complaints Received, Table 3: Distribution of Enquiries/Complaints, Table 4: Enquiries: Top Ten Organisations, Table 5: Complaints: Top Ten Organisations, Table 6: Nature of Complaints Concluded, Table 7: Classification of Complaints Concluded, Table 8: Result of Complaints Investigated, Table 9: Result of Complaints Concluded by Rendering Assistance Clarification, Table 10A: Processing Time of Complaints Concluded, Table 10B: Processing Time for Investigated and Non-Investigated Complaints, Snapshots
致香港特別行政區行政長官信件、財政年度的報告書及財務報表、大事紀要、緒言、第一章：行政、第二章：權力及權限、第三章：直接調查、第四章：處理投訴、第五章：工作與挑戰、第六章：調查工作的成果、第七章：公眾教育與對外關係、附件1：組織圖、附件2：用語詞彙、附件3：處理投訴流程圖、附件4：有關履行服務承諾的統計數字、附件5：主動進行直接調查的準則、附件6：已完成的直接調查一覽表、附件7：直接調查報告摘要、附件8：直接審研報告摘要、附件9：有可能成為正式投訴的個案摘要選錄、附件10：以另類排解糾紛方法終結的個案摘要選錄、附件11：已完成調查的個案索引、附件12：已完成調查的個案摘要選錄、附件13：專業顧問名單、附件14：申訴專員公署的訪客、附件15：會議及考察、圖表1：個案數字、圖表2：接到的查詢/投訴數目、圖表3：查詢/投訴的分布情況、圖表4：最多人查詢的10個機構、圖表5：最多人投訴的10個機構、圖表6：已終結的投訴個案性質、圖表7：已終結的投訴個案分類、圖表8：正式調查的投訴個案結果、圖表9：以提供協助/作出澄清的方法終結的投訴個案結果、圖表10A：終結投訴個案所需的時間、圖表10B：處理投訴個案（正式調查及並非正式調查）所需的時間、要事剪影
致香港特别行政区行政长官信件、财政年度的报告书及财务报表、大事纪要、绪言、第一章：行政、第二章：杈力及杈限、第三章：直接调查、第四章：处理投诉、第五章：工作与挑战、第六章：调查工作的成果、第七章：公众教育与对外关系、附件1：组织图、附件2：用语词汇、附件3：处理投诉流程图、附件4：有关履行服务承诺的统计数字、附件5：主动进行直接调查的准则、附件6：已完成的直接调查一览表、附件7：直接调查报告摘要、附件8：直接审研报告摘要、附件9：有可能成为正式投诉的个案摘要选录、附件10：以另类排解纠纷方法終结的个案摘要选录、附件11：已完成调查的个案索引、附件12：已完成调查的个案摘要选录、附件13：专业顾问名单、附件14：申诉专员公署的访客、附件15：会议及考察、图表1：个案数字、图表2：接到的查询/投诉数目、图表3：查询/投诉的分布情况、图表4：最多人查询的10个机构、图表5：最多人投诉的10个机构、图表6：已終结的投诉个案性质、图表7：已终结的投诉个案分类、图表8：正式调查的投诉个案结果、图表9：以提供协助/作出澄清的方法终结的投诉个案结果、图表10A：终结投诉个案所需的时间、图表10B：处理投诉个案（正式调查及并非正式调查）所需的时间、要事剪影
Table of Contents, History in Brief, The Ombudsman’s Review, Chapter 1, Chapter 2, Chapter 3, Chapter 4, Chapter 5, Chapter 6, Chapter 7